Return Policy

Any item may be exchanged for store credit (unless item has manufacturer's defect) provided it is:

1. Still in the original packaging
2. In sellable condition
3. Is accompanied by a receipt

Absolutely no returns can be accepted on herbs or earrings.

Mail order items may be returned and purchase price refunded to the customer minus shipping and handling fees.

In the event that an item suffers a manufacturer's defect, every attempt will be made to replace the item with an identical one. If this is not possible, purchase price will be refunded.

Addendum for mail order: items will be shipped with appropriate level of insurance unless we are instructed otherwise. Where Faeries Live warrants that items are intact and whole at time of shipping and any claims for damages must be made with the carrier.

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